2. Data Ingestion and Indexing
Define the data source ( Azure Blob storage) and create an indexing pipeline to ingest and index data. Define a suitable schema for the data, which represents the structure of your data in Azure Search.
**Not include transforming, cleaning, or enriching the data before ingestion or indexing.
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3. Integration with OpenAI API
Set up the OpenAI API to leverage the azure openai model. This includes getting the appropriate API key and ensuring the project can successfully make requests to the API.
**Not include customizing or fine-tuning the GPT model or using any other models from OpenAI API.
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4. Query Processing
Develop the logic to process user queries. This would involve receiving user inputs, sending the input to the OpenAI API for processing, receiving the processed input back, and then using this processed input to perform a search operation on the Azure Search index.
**Not include validating, parsing, or modifying the user inputs or the processed inputs.
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5. Search Results Retrieval
Define the logic to retrieve and present the search results from Azure Search service based on the processed input.
**Not include ranking, filtering, or sorting the search results or applying any relevance or personalization techniques
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6. UI/UX Development- Building a chat interface on the web for users to query the system. The web development task covers only 5 pages.
Create interface for users to input their queries in natural language and to display the search results.
This task does not include designing the interface or conducting any user research or usability testing.
**UI/UX Design will no cover in thise SOW
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Token Basis Support Offering:
- Service Provision Time:
Included 20 x Tokens supporting service ( 8x5 )
Office Hour : 9:30am-5:30pm
Non-Office Hour: 5:31pm-09:29am
Each service token is equivalent to 4 man-hours
A minimum chargeable of 1 service token per remote support service
The service token can be use on:

- Incident base remote support :
Number of Token (Office Hour) : _____1_____ Token
Number of Token (Non-Office Hour) : ____1.5_____ Token

- TAM advisory solution :
Number of Token (Office Hour) : _____0.5_____ Token

- On-site support (only on demand or critical infrastructure incident) :
Number of Token (Office Hour) : _____ 1.5_____ Token
Number of Token (Non-Office Hour) : _____ 2_____ Token

Service Time:
- 15mins response by email acknowledgment
- 2hrs response for remote, phone and email support

Service Scope:
a. Support Services
- Azure OpenAI Services - support 2000 questions, with 100000 open api tokens
- Azure cognitive services - max 100 document with 16MB per document
- Azure Monitoring
o URL monitoring
o Usage Monitoring
o VM backup status monitoring
o VPN health status monitoring
o VM health status and performance monitoring
- Azure Backup Management
- Azure component provisioning or configuration according to predefined procedure or design, including
o Virtual Machine
o Virtual Network
o Virtual Network Peering
o Public IP address
o UDR
o Azure Firewall
o Network security group
o Azure Site Recovery
o Azure Storage - 10GB storage
o Azure Key Vault
o Azure Backup
- Software installation (Remote) - Proxy Server and Authentication Service, NFS service and Cache service