From:

Room 2202, 22/F,
Mega Trade Centre,
1 Mei Wan Street,
Tsuen Wan, New Terriroties

info@hazedawn.com
Tel: 91375571

To:
SHARP PEAK CONSULTING LIMITED

Room 822, 8/F, BLOCK A, Wah Luen Industrial Centre, 15-21 Wong Chuk Yeung Street, Fo Tan, New Territories, Hong Kong

Services performed under fixed component portion:

1.     Help Desk (Email and Phone)

2.     Remote Support for Windows, Mac OS, Office 365, and mobile devices

3.     Escalating a case if required to senior engineers, such as network, server, security issues.

4.     Escalating a case to third party providers, such as telecom, hardware

5.     Maintaining accuracy of configuration databases

6.     Office hours only 0900-1800 Monday to Friday, excluding public holidays

7.     On-site attendance as maybe required for support and troubleshooting

8.     Any other activities for maintaining the health and uptime of the customer’s infrastructure

Hrs/Qty Service Rate/PriceAdjustSub Total
1 Monthly Fee - 1 Mar 2019 till 31 Mar 2019 $3,500.000.00%$3,500.00