Room 2202, 22/F,
Mega Trade Centre,
1 Mei Wan Street,
Tsuen Wan, New Territories
info@hazedawn.com
Tel: 91375571
Room 822, 8/F, BLOCK A, Wah Luen Industrial Centre, 15-21 Wong Chuk Yeung Street, Fo Tan, New Territories, Hong Kong
Services performed under fixed component portion:
1. Help Desk (Email and Phone)
2. Remote Support for Windows, Mac OS, Office 365, and mobile devices
3. Escalating a case if required to senior engineers, such as network, server, security issues.
4. Escalating a case to third party providers, such as telecom, hardware
5. Maintaining accuracy of configuration databases
6. Office hours only 0900-1800 Monday to Friday, excluding public holidays
7. On-site attendance as maybe required for support and troubleshooting
8. Any other activities for maintaining the health and uptime of the customer’s infrastructure
Hrs/Qty | Service | Rate/Price | Adjust | Sub Total |
---|---|---|---|---|
1 | Monthly Fee - 1 May 2019 till 31 May 2019 | $3,500.00 | 0.00% | $3,500.00 |