The specifications of the IT Helpdesk Leader service to be designed and developed are set out in the following:
Description
GTI would like to take IT Helpdesk Leader service from Hazedawn for the IT service deck support for a client project. Hazedawn is delighted to partner with GTI in delivering this service addressing their project needs.
Responsibilities
The key responsibilities coming under the service scope can be summarized as follows:
• Hazedawn would work with the GTI team for the client project.
• Hazedawn would assess and plan the migration.
• Hazedawn would guide and assist the GTI team for the configurations and implementations.
However, the service scope is not limited to the list above. Expected assistance in some tasks if required.
Out of Scope
• Architecture design, solution deployment
• License support
• A failure of hardware, equipment or programs not covered by this Agreement;
• A fine tune, enhancement or customization of the Software;